Overview of the Ordering Process

Once you place your order, you’ll receive an e-mail confirmation. If you have artwork you’d like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours) you’ll receive an email from the Customer Service representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.

Once all of the details are set, the next thing you’ll receive is a link to your ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements. Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you’ve approved them in advance.

Remember, nothing goes into production without your approval!

What kind of artwork can I send? And, what if I don’t have artwork?

Don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need. Don’t have art? Just tell your Customer Service Rep what you’re thinking of, and we’ll create it for you. 

Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Where do I send my artwork?

Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to [email protected] or e-mail directly to your Customer Service Representative.

Can I specify a PMS color for my imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Service Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the order process, or just let your representative know.

How fast will I get my order?

Production times are listed for many items on our site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!

Can I split my order and ship to multiple locations?

Sure! Just let your Customer Service Representative know and they’ll be happy to assist.

Can I ship internationally?

In many cases yes. It’s best to work with our Customer Service team on this as each case is a bit different. Please contact us!

Can I ship on my own shipping account?

Yes. Just let your Customer Service Representative know and they’ll be happy to help.

What type of payments do you accept?

We accept checks, wire transfers, and all major credit cards. You can also request to open an account with us via email, [email protected]. If you choose this option, we will send you a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened. Our terms are net 30 days. We also offer open accounts for most government and educational institutions. International customers please call for available payment options.

When do you charge my credit card? Do you require pre-payment?

Web orders are processes on submission of your order. Account orders are ‘authorize’ and funds collected when your order ships.

Privacy

Vineyard Unlimited recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. All information provided to us is only used for internal use.

What if I receive more or less than I ordered?

Industry ‘overruns’ are +/- 5% of total units ordered, you’ll only be charged for what you received.

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Service Representative and they’ll be happy to assist you.

What are set up charges?

Some of the items we offer have ‘set-up’ charges screen charges, die charges, etc. It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. 

If I reorder an item will I pay set-up charges again?

If you place an exact reorder (same art and item) in some cases there can be a set-up charge again. Also, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item!

Will I see a proof before my order goes into production?

Yes in most cases or unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

Do you charge sales tax?

Vineyard Unlimited currently collects sales tax on orders shipped to all states that impose a sales tax, as well as the District of Columbia and Puerto Rico. If your organization is exempt in any of the states or jurisdictions where we collect sales tax, please supply your Customer Service Representative with the appropriate tax exemption or resale certificate. 

Can I see a sample?

Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion.

Can I order in quantities smaller or larger than those shown?

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 855-968-6824 as additional discounts are available. 

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

What if I’m unhappy with my order?

If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Service Representative and we’ll rerun your order or refund your money. We’ll even pay the shipping to get the problem product returned. We will work with you to be sure you’re 100% satisfied. We know you have a choice in who you do business with and appreciate you putting your trust in us!

Notes about our site

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.

All prices and product information are subject to charge without notice.